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Rights of maintainers

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          Help and Guidance 2020: Modified Page: Version 1.1

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Summary


All volunteers and maintainers have the right to, at least:

  • Support from the Trustees
  • Help from other maintainers
  • Respect from GENUKI readers and users

Support from the Trustees

A maintainer has the right to the support of the GENUKI Trustees at all times, but, in particular, during a complaint or the resolution of a problem.

Help from other maintainers and the Executive Team

If you have a question or need help to fix a problem or deal with an issue, you can be confident that the other maintainers will be available to help. Use the maintainers group mailing list, or get in touch directly with a specific maintainer to seek their help. You can also, if necessary, raise a support ticket or contact the Executive Team.

Respect from GENUKI readers and users

GENUKI is a non-commercial organisation and our web service is provided free of charge to readers and users. However, we are seeking constantly to improve our service and problems with our web pages will be reported by users, and additional information offered. In these circumstances, a maintainer has the right to expect a GENUKI user to be polite and helpful. Rudeness and other negative behaviour is not welcome and, if this persists, maintainers have the right to discontinue the exchange. In such circumstances the maintainer concerned will have the support of the Trustees.